.jpeg)
Scope of Service & Important Information
Nature and Scope of the AdviceWe can will only provide you with financial advice from a wide range of New Zealand based and overseas providers for General Insurance products which are: AMP, Vero, Delta, Star Insurance, Insurance Underwriters NZ, Southern Cross (Travel policies only), Allianz (Travel policies only), AIG New Zealand, ANDO, ARGIS, Chubb, Classic Cover, Dual, Event Cover, IUAA, Lumley Insurance, MECON, NM, NZI, Protecsure, Proteus, QBE, Rosser, Sage Partners, Zurich
If you require assistance with any financial product in which we do not specialize, we can refer you to a specialist upon your verbal request. Please note that we do not receive any referral fee for this service.
Commissions and Fees Relevant fees and commissions from product or platform providers are paid to WPL, which has an agreement with the providers or related parties to distribute their financial products. WPL then on-pays the fees and commissions received to Insurance Services whilst retaining between 3% and 25%.
For services we provide to you based on the scope agreed, commissions may be paid by the product provider which may include an upfront, ongoing/trail or renewal commission of a percentage of the value of your insurance premium, depending on the specific financial provider and type of financial product.
Upfront commission paid by the providers ranges from 5% -35% of the annual premium depending on the provider and type of product. This commission is also paid at each renewal. The provider may pay upfront commission for any changes to your policy during the period of cover. We may charge a Broker fee of up to 5% of the annual premium.
In addition to the Broker fee above, we may also charge you an upfront fee and at each review fee for the service we provide which we will agree with you in advance. Typically, these fees will be from $45 to $75, depending on the work to do, or on an hourly rate of $150 per hour.
If we arrange insurance for you and you, cancel it partway through the insurance period, we will keep all of that fee/commission from any refund due to you by the provider. We may charge a fee for making adjustments to your insurance during the insurance period. Sometimes other fees are charged that do not relate to my financial advice such as credit card fees, interested on Premium Funding.
Conflicts of Interest and other IncentivesWe are paid a salary by Insurance Services. Insurance Services is a shareholder of WPL. WPL may also pay Insurance Services rebates on a periodic basis. We may receive subsidised professional development training from financial providers. WPL and Insurance Services may receive payments from product suppliers and financial platform providers for the amount of business we place with them. WPL may receive funding from suppliers to market and contribute at periodic conferences.
To ensure WPL advisers prioritise the client's interests above their own, we follow an advice process that ensures our recommendations are made based on the client's goals and circumstances. We am regulated by the FMA and am subject to a WPL quality assurance process for compliance purposes. Duties InformationWe give advice on behalf of WPL and we have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:• give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests; • exercise care, diligence and skill in providing you with advice;• meet standards of competence, knowledge and skill as set by the Code of Professional Conduct for Financial Advice Services. These are designed to make sure that we have the expertise needed to provide you with advice.• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services. These are designed to make sure we treat you as we should and give you suitable advice.
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the FMA website here: https://www.fma.govt.nz/
Complaints ProcessOur Internal Complaints Process that can be found on our website. If you are not satisfied with the financial advice service received by a WPL adviser, you can make a complaint to that financial adviser through the contact details they have provided to you.
When a WPL adviser receives a complaint, they are obliged to consider it following the WPL complaints process:This includes:Letting you know how they intend to resolve it the complaint. The WPL adviser may contact you to obtain further information about your complaint.Aiming to resolve complaints within 10 working days of receiving them. If that is not possible, the Wealthpoint adviser will contact you within that time to let you know they need more time to consider your complaint.Contacting you by phone or email to let you know whether the adviser can resolve your complaint and how they propose to do so. If your complaint cannot be resolved, or you aren’t satisfied with the way proposed to do so, you can contact IFSO. IFSO provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if your complaint has not been resolved to your satisfaction. You can contact IFSO by emailing info@ifso.nz or by calling 0800 888 202, you can also write to them at:Insurance & Financial Services Ombudsman Scheme PO Box 10-845, Wellington 6143, NEW ZEALAND Privacy InformationThis statement relates to the personal information that you provide now and in the future. The personal information collected will be held by the adviser business and WPL to identify services and products that may be suitable for your needs. WPL can access this information to assist you to provide financial services to you, to administer and service any products you have, to identify other services or products available that may be suitable to your needs, to provide quality control services and to manage complaints. I may disclose your personal information to other relevant product providers to enable them to assist me to provide financial services to you. Lending providers may do credit checks and gather other information about you. You have the right to ask to see and request correction of any personal information my adviser business, product provider and/or WPL holds about you. My adviser business and WPL hold information about you securely. If you transfer to another adviser business or I sell my client register, I will transfer the information I hold to the new adviser business or Adviser. Your personal information may be disclosed to auditors. Your personal information may be disclosed to regulators when required under law.
If you require assistance with any financial product in which we do not specialize, we can refer you to a specialist upon your verbal request. Please note that we do not receive any referral fee for this service.
Commissions and Fees Relevant fees and commissions from product or platform providers are paid to WPL, which has an agreement with the providers or related parties to distribute their financial products. WPL then on-pays the fees and commissions received to Insurance Services whilst retaining between 3% and 25%.
For services we provide to you based on the scope agreed, commissions may be paid by the product provider which may include an upfront, ongoing/trail or renewal commission of a percentage of the value of your insurance premium, depending on the specific financial provider and type of financial product.
Upfront commission paid by the providers ranges from 5% -35% of the annual premium depending on the provider and type of product. This commission is also paid at each renewal. The provider may pay upfront commission for any changes to your policy during the period of cover. We may charge a Broker fee of up to 5% of the annual premium.
In addition to the Broker fee above, we may also charge you an upfront fee and at each review fee for the service we provide which we will agree with you in advance. Typically, these fees will be from $45 to $75, depending on the work to do, or on an hourly rate of $150 per hour.
If we arrange insurance for you and you, cancel it partway through the insurance period, we will keep all of that fee/commission from any refund due to you by the provider. We may charge a fee for making adjustments to your insurance during the insurance period. Sometimes other fees are charged that do not relate to my financial advice such as credit card fees, interested on Premium Funding.
Conflicts of Interest and other IncentivesWe are paid a salary by Insurance Services. Insurance Services is a shareholder of WPL. WPL may also pay Insurance Services rebates on a periodic basis. We may receive subsidised professional development training from financial providers. WPL and Insurance Services may receive payments from product suppliers and financial platform providers for the amount of business we place with them. WPL may receive funding from suppliers to market and contribute at periodic conferences.
To ensure WPL advisers prioritise the client's interests above their own, we follow an advice process that ensures our recommendations are made based on the client's goals and circumstances. We am regulated by the FMA and am subject to a WPL quality assurance process for compliance purposes. Duties InformationWe give advice on behalf of WPL and we have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:• give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests; • exercise care, diligence and skill in providing you with advice;• meet standards of competence, knowledge and skill as set by the Code of Professional Conduct for Financial Advice Services. These are designed to make sure that we have the expertise needed to provide you with advice.• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services. These are designed to make sure we treat you as we should and give you suitable advice.
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the FMA website here: https://www.fma.govt.nz/
Complaints ProcessOur Internal Complaints Process that can be found on our website. If you are not satisfied with the financial advice service received by a WPL adviser, you can make a complaint to that financial adviser through the contact details they have provided to you.
When a WPL adviser receives a complaint, they are obliged to consider it following the WPL complaints process:This includes:Letting you know how they intend to resolve it the complaint. The WPL adviser may contact you to obtain further information about your complaint.Aiming to resolve complaints within 10 working days of receiving them. If that is not possible, the Wealthpoint adviser will contact you within that time to let you know they need more time to consider your complaint.Contacting you by phone or email to let you know whether the adviser can resolve your complaint and how they propose to do so. If your complaint cannot be resolved, or you aren’t satisfied with the way proposed to do so, you can contact IFSO. IFSO provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if your complaint has not been resolved to your satisfaction. You can contact IFSO by emailing info@ifso.nz or by calling 0800 888 202, you can also write to them at:Insurance & Financial Services Ombudsman Scheme PO Box 10-845, Wellington 6143, NEW ZEALAND Privacy InformationThis statement relates to the personal information that you provide now and in the future. The personal information collected will be held by the adviser business and WPL to identify services and products that may be suitable for your needs. WPL can access this information to assist you to provide financial services to you, to administer and service any products you have, to identify other services or products available that may be suitable to your needs, to provide quality control services and to manage complaints. I may disclose your personal information to other relevant product providers to enable them to assist me to provide financial services to you. Lending providers may do credit checks and gather other information about you. You have the right to ask to see and request correction of any personal information my adviser business, product provider and/or WPL holds about you. My adviser business and WPL hold information about you securely. If you transfer to another adviser business or I sell my client register, I will transfer the information I hold to the new adviser business or Adviser. Your personal information may be disclosed to auditors. Your personal information may be disclosed to regulators when required under law.